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The digital age is providing customers and users worldwide the ability to adapt from physical to digital interactions. Global consultancy firm Accenture reported early in the pandemic, that there has been 3 years’ worth of digital transformation within the span of only 3 months. Global digital transformation is a core part of the new normal.
A new normal driver is a rapid shift in customer behavior to rely on digital platforms. With a transition away from face-to-face interactions and transactions, providing a new digital customer-first self-service platform is vital for all types of organizations. Key innovative features of the platform, from virtual agents to chat and personalization, are now driven by automation and AI technologies.
Empowering Your Business with Global Self-Service
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