Language Program Manager – Brno

Square
Language Program Manager - Brno
Published
January 9, 2019
Location
Brno, Czech Republic
Category
Job Type

Description

Role

The Language Program Manager will be involved in training, monitoring and supporting a virtual team of lead linguists, defining processes, running language quality initiatives and interfacing with the client POCs.

Main Duties & Responsibilities

Ensure the client receives superior standards of program management and customer service at all times

  • Deliver all projects and tasks on time and within budget in accordance with client requirements
  • Monitor on-time deliveries and ensure successful completion of linguists’ tasks
  • Budget monitoring – monitor time allocation, time spent, logged time etc.
  • Provide training to the linguists (on tools, processes, responsibilities etc.)
  • Manage the linguist community, monitor their performance, supervise them, identify where correction is needed and follow up accordingly
  • Provide support, advice, guidance to the linguists in their daily tasks
  • Ensure consistency across the program, suggest and share best practices
  • Initiate process improvements, develop the program further
  • Provide support and partnership to the program counterpart on the client’s side
  • Interact, communicate and collaborate with various stakeholders - regular meetings, sync-up calls, status updates etc.
  • Status reporting customized to the client’s needs
  • Provision of business intelligence, quality & productivity metrics customized to the client’s needs
  • Run project kick-offs and post-project analysis initiatives
  • Host conference calls between translators and reviewers
  • Work with the client, reviewers and translators on quality improvement initiatives
  • Central handling of queries and support requests

Requirements

  • Degree or Masters in Translation, Business or relevant field
  • A minimum of 3 years project management experience working in Localization
  • Experience managing a team of onsite and offsite linguists
  • Excellent communication and interpersonal skills
  • Solution orientated problem solver with excellent planning and organizational skills
  • Excellent attention to detail and customer service skills
  • Ability to work under pressure in a deadline driven environment
  • Excellent financial awareness, enthusiastic and hard working
  • Fluent English

Advantageous

  • A minimum of 1 other language
  • Knowledge of standard CAT packages (Trados, SDLX, Catalyst etc)
  • Knowledge of GMS systems
  • Advanced knowledge in Excel (formulas, macros, etc.)
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