Quality Manager

Square
Quality Manager
Published
October 10, 2018
Location
Dublin, Ireland
Category
Job Type

Description

The Opportunity

With offices all over the World, Vistatec is growing fast as the demand for global content increases. We are always looking for motivated, innovative and hardworking individuals to build on our success. People that join our global team get to share in our reputation of being a Globalisation industry leader, second to none when it comes to technology, reliability and customer experience. We work with some of the World’s most admired organisations and our people get to play a part in their success, as we make it possible for them to bring their products and services to global markets quicker than ever before.

At Vistatec, we promote an environment of creativity, innovation and collaboration and we are passionate about customer service. Our people get to work with cutting edge technologies, process optimising workflows and an organisational culture that knows no boundaries. We work hard and are rewarded well. We enjoy flexible work practices allowing us to serve our global client base to the highest standards whilst maintaining a healthy work life balance. We are proud to have one of the highest staff retention rates in the industry. This role will suit someone looking to join a dynamic and progressive Company where you can learn, grow and succeed.

The Role

The Quality Manager ensures that Vistatec continues to deliver the highest quality standards we commit to from all areas of the business.

Main Duties & Responsibilities

·         Manage and continuously improve Vistatec’s Quality Management System

·         Promote quality achievement and performance improvement throughout the organisation

·         Responsible for the retention and further expansion of ISO certifications

·         Perform ISO audits and reports

·         Work closely with the Supply Chain Management teams and Language Quality Specialists, to establish and maintain quality requirements from external suppliers

·         Work closely with production and project management to enhance quality processes and service level requirements

·         Monitor, report and take actions on quality performance

·         Support business requirements in relation to Quality

·         Train new staff on overview of Quality Management System

·         Manage and Administer the Quality systems

Requirements

·         Background

o    Localisation experience essential, minimum of 3 years in a Project Manager or Program Manager role preferably with multilingual service provider

o    Quality and/or Process Development experience preferred

o    ISO, Six Sigma, LISA QA model or similar experience preferred

o    Client facing experience preferred

·         Technical Skills

o    Knowledge of Microsoft Office Suite software essential

o    Knowledge of database design an advantage, but not essential

·         Personal Skills

o    Self-Starter

o    Strong analytical capabilities

o    Detail oriented, strong organisational skills and ability to handle multiple tasks

o    Strong interpersonal skills

o    Excellent communications skills, written and oral

o    Ability to capture data, analyse results and follow through on required actions

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