With offices all over the world, Vistatec is growing fast as the demand for global content increases. We are always looking for motivated, innovative and hardworking individuals to build on our success. People that join our global team get to share in our reputation of being a globalisation industry leader, second to none when it comes to technology, reliability and customer experience. We work with some of the world’s most admired organisations and our people get to play a part in their success, as we make it possible for them to bring their products and services to global markets quicker than ever before.

At Vistatec, we promote an environment of creativity, innovation and collaboration and we are passionate about customer service. Our people get to work with cutting edge technologies, process optimising workflows and an organisational culture that knows no boundaries. We work hard and are rewarded well. We enjoy flexible work practices allowing us to serve our global client base to the highest standards whilst maintaining a healthy work life balance. We are proud to have one of the highest staff retention rates in the industry. This role will suit someone looking to join a dynamic and progressive company where you can learn, grow and succeed.

THE ROLE

The Project Manager will be involved in all aspects of interfacing with client companies, planning, scheduling and costing projects, defining processes and managing a virtual team of language resources.

RESPONSIBILITIES 

• Ensuring that the client receives superior standards of project management and customer service at all times
• Delivering all projects on time and within budget in accordance with client requirements
• Preparing proposals and quotations
• Tracking and controlling of all costs throughout the entire lifecycle of a project
• Status reporting customized to clients’ needs
• Provision of business intelligence, quality & productivity metrics customized to clients’ needs
• Running project kick-offs and post-project analysis initiatives
• Hosting conference calls between translators and reviewers
• Working with the client, reviewers and translators on quality improvement initiatives
• Troubleshooting and helping to set standards and processes and continually making recommendations to improve process and maximize efficiencies where possible
• Central handling of queries and support requests
• Capacity planning for internal & external resources
• Interacting with linguistic resources and digital marketing specialist and third-party stakeholders
• On-boarding and training new resources and measuring their performance
• On-boarding and training new resources and measuring their performance

DESIRED SKILLS AND EXPERTISE

• Degree or Masters in Translation, Marketing, Business Administration or relevant field
• Experience working in Localisation (3 years or more)
• Experience managing teams of onsite and offsite resources
• Excellent financial, communication, interpersonal and organization skills
• Ability to problem solve and think strategically in a deadline driven environment
• Proven ability to deliver superior customer service at all times
• Knowledge of standard CAT packages (Trados, SDLX, Catalyst, etc.)
• Knowledge of GMS systems