Vistatec Unique Proposition
At Vistatec, we deliver an unrivalled quality-focused globalization service by working in partnership with you. We are committed to understanding your company’s brand through the development of a long-term professional relationship.
We have a team of highly trained experts to quickly and efficiently bring your brand to market, supported by cutting-edge technologies. We provide you with superior customer service that does not compromise on quality, consistency or reliability.
We are visionaries, pioneering the industry path to the future of globalization.
“At Vistatec our core focus is to provide high quality engaging and compelling product and content outcomes for our customers worldwide. The customer is at the center of everything we do.”
– Tom Murray, CEO Vistatec
Consistently Delivering Quality
Covering solutions in over 150 languages and with highly integrated and automated workflows and production processes, quality is front and center of all that we do at Vistatec.
The ability to reliably deliver quality starts with hiring the right people with the right qualifications. We utilize 10,000+ highly skilled in-country language resources, plus over 100 in-house resources to support a 24/7 business model provided through global production hubs. We invest in further training of those people to empower them to succeed in everything they do. We continuously monitor and audit all of our production output to ensure it meets the highest quality standards.
And to prove we do what we say we do, we have achieved internationally recognized quality standard certifications.
We are certified to ISO 9001:2015 (Quality Management System), ISO 17100:2015 (Translation Service Providers) standards, ISO 13485:2012 (Medical Devices), ISO 27001:2013 (Information Security), and ISO 18587:2017 (Machine translation post-editing), and we have a strong focus on building for sustained success of the organisation via ISO 9004:2009 guidelines. ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success through a quality management approach.
The ISO 13485:2016 (Medical Devices) standard, ensures we meet the specific, rigorous quality requirements for suppliers to customers who are involved in the life-science, medical and pharmaceutical industries. We have applied the requirements of this standard to our existing processes for all our customers, to ensure uniformity of approach and maximum quality output across all accounts.
Vistatec Quality Policy
The aim of Vistatec’s quality policy is to enhance all aspects of our customers experience with our company, while also securing the future of our company by constantly exceeding our customers’ expectations and achieving sustainable, profitable growth.
This level of quality is achieved through the adoption of a system of procedures that demonstrate the expertise of Vistatec to existing customers, potential customers and independent auditing authorities.
Successful implementation of our quality policy requires all Vistatec employees and suppliers to take full responsibility for the quality of their work. We use our own bespoke, rigorous translation quality metrics, created by our in-house quality team based on analytics, best practices and years of localization experience. These metrics can be tailored to each individual customer’s specific requirements.
Vistatec Quality Management System
Our Quality Management System is applicable to all areas of our business in relation to the provision of localization services, including project management and business development. It is based on fundamental principles; customer focus, leadership, a process approach, continuous improvement and a mutually beneficial relationship with our suppliers.
Vistatec Quality Standards
Our quality standards are of paramount importance, being a fundamental factor in how we work. When producing content for our customers to help them optimize their global commercial potential, work is carried out to the highest standard, which is that of our customers, we are not only looking to meet but exceed.
ISO is an independent, non-governmental international organization with a membership of 162 national standards bodies. Through its members, it brings together experts to share knowledge and develop voluntary, consensus-based, market-relevant international standards that support innovation and provide solutions to global challenges.
International standards make things work. They give world-class specifications for products, services and systems, to ensure quality, safety and efficiency. They are instrumental in facilitating international trade.